HOSTING ACCEPTABLE USE POLICY
McCrossen Marketing
Last Updated: May 10th, 2026
This Hosting Acceptable Use Policy (“AUP”) governs your use of McCrossen Marketing’s managed hosting, server, and related infrastructure services (the “Services”). It is incorporated by reference into your services agreement with McCrossen Marketing (“McCrossen,” “we,” “us,” or “our”), including the Managed Hosting Agreement and any applicable Order or Statement of Work. Your Services may be suspended or terminated for violation of this AUP in accordance with your services agreement. Capitalized terms not defined here have the meaning given in your services agreement.
Reporting abuse. To report a violation of this AUP, abusive traffic, or a security concern, log in to your account at the customer portal and submit a support ticket. Copyright complaints are handled as described in the Copyrighted Material section below.
1. Prohibited Abuse
You may not use McCrossen’s network or Services to engage in, foster, or promote illegal, abusive, or irresponsible behavior, including:
- Use of an internet account, computer, system, or network without the owner’s authorization;
- Unauthorized access to or use of data, systems, or networks, including any attempt to probe, scan, or test the vulnerability of a system or network, or to breach security or authentication measures, without the express written authorization of the owner of the system or network;
- Collecting or using email addresses, screen names, or other identifiers without the consent of the person identified, including phishing, Internet scamming, password theft, spidering, and harvesting;
- Collecting or using information without the consent of the owner of the information;
- Using false, misleading, or deceptive TCP/IP packet header information; or initiating commercial electronic mail messages that fail to include a valid physical postal address of the sender, a clear and conspicuous notice of the opportunity to decline further messages, or subject lines containing factual misrepresentations or false urgency;
- Distributing software that covertly gathers or transmits information about a user (spyware), or distributing advertising-delivery software except where the user has affirmatively consented after clear and conspicuous notice and the software is readily removable by standard operating-system tools;
- Monitoring data or traffic on any network or system without the express authorization of the owner;
- Interfering with service to any user, host, or network, including mail bombing, flooding, deliberate attempts to overload a system, and broadcast attacks;
- Any conduct likely to result in retaliation against the McCrossen network, Services, or personnel, including conduct that results in any server becoming the target of a denial-of-service (DoS) or distributed denial-of-service (DDoS) attack.
2. Excessive Use of System Resources
You may not use any shared or managed system provided by McCrossen in a way that unnecessarily interferes with normal operation or consumes a disproportionate share of system resources. Prohibited resource abuse includes, without limitation, cryptocurrency mining, unauthorized artificial-intelligence or machine-learning training or inference workloads, and any process that causes resource exhaustion that degrades the Services or other clients’ use of the infrastructure. We may require you to repair code that conflicts with the normal operation of the environment, and we may throttle, suspend, quarantine, or delete any data or process that is infected, corrupted, abusive, or that threatens the stability, security, or integrity of the system or other clients’ data.
3. Mail Requirements
You must comply with the CAN-SPAM Act of 2003 and all other laws and regulations applicable to bulk or commercial email. In addition, your bulk and commercial email must meet the following requirements:
- Your intended recipients have given consent to receive email through an affirmative means, such as an opt-in procedure;
- Your consent procedures include reasonable means to ensure that the person giving consent owns the email address for which consent is given;
- You retain evidence of each recipient’s consent in a form that can be promptly produced, and you honor requests from the recipient or from McCrossen to produce consent evidence within seventy-two (72) hours of the request;
- You provide a means for a recipient to revoke consent (such as an unsubscribe link or reply instruction), you honor revocations within forty-eight (48) hours, and you notify recipients that revocation will be implemented within forty-eight (48) hours;
- You publish an abuse-contact address (such as abuse@yourdomain.com) in a conspicuous place on any website associated with the mailing, you monitor that address, and you promptly respond to messages sent to it;
- You maintain a Privacy Policy posted for each domain associated with the mailing;
- You have the means to track anonymous complaints;
- You do not obscure the source of your email in any manner; your email includes the recipient’s email address in the body or the “To” line;
- You do not attempt to send any message to an email address after three (3) consecutive delivery rejections where the time between the first and third rejection exceeds fifteen (15) days.
These requirements apply to messages sent using the Services and to messages sent from any network by you or on your behalf that directly or indirectly refer recipients to a site hosted via the Services. You may not use a third-party email service that does not practice similar procedures, and these requirements apply to distribution lists created by third parties as if you created them. McCrossen may test and monitor your compliance, including requesting opt-in information from a random sample of your list, may block transmission of email that violates this AUP, and may require advance approval for bulk or commercial email.
4. Vulnerability Testing
You may not attempt to probe, scan, penetrate, or test the vulnerability of any McCrossen system or network, or to breach McCrossen’s security or authentication measures, whether by passive or intrusive techniques, without McCrossen’s express written consent.
5. Third-Party Networks
You must comply with the rules and conventions of any third-party network, platform, or service you access or participate in using your McCrossen Services, including their rules for content and commercial activity.
6. Offensive Content
You may not publish, transmit, or store on or via the McCrossen network or equipment any content, or links to any content, that McCrossen reasonably believes:
- Constitutes, depicts, fosters, promotes, or relates in any manner to child sexual abuse material, bestiality, or non-consensual sex acts;
- Is excessively violent, incites or threatens violence, or contains harassing content or hate speech;
- Is unfair or deceptive under the consumer-protection laws of any jurisdiction, including chain letters and pyramid schemes;
- Is defamatory or violates a person’s privacy;
- Creates a risk to a person’s safety or health, to public safety or health, compromises national security, or interferes with a law-enforcement investigation;
- Improperly exposes trade secrets or other confidential or proprietary information of another person;
- Is intended to assist others in defeating technical copyright protections;
- Infringes another person’s copyright, trademark, service mark, patent, or other proprietary right;
- Promotes illegal drugs, violates export-control laws, or relates to illegal gambling or illegal arms trafficking;
- Is otherwise illegal or solicits conduct that is illegal under laws applicable to you or to McCrossen; or
- Is otherwise malicious or fraudulent, or may result in retaliation against McCrossen by offended viewers.
7. Live Events
You may not use your McCrossen Services to stream live sex acts of any kind, even if the content would otherwise comply with this AUP. McCrossen may, in its reasonable discretion, prohibit you from streaming other live events where there is a special risk that the event may violate the Offensive Content section above. Pursuant to federal law, McCrossen hereby notifies you that parental control protections (such as computer hardware, software, or filtering services) are commercially available that may assist you in limiting access to material that is harmful to minors. Information identifying current providers of such protections is available through publicly accessible resources and industry directories.
8. Regulated Data
You may not store or process data subject to industry-specific legal or regulatory requirements — including firearms-transfer/Federal Firearms License (FFL) records, Protected Health Information (PHI) under HIPAA, or cardholder data under PCI-DSS — on the Services except with the prior notice to McCrossen and any additional agreements required by your services agreement. You remain solely responsible for your compliance with all laws and regulations applicable to such data.
9. Copyrighted Material
You may not use McCrossen’s network or Services to download, publish, distribute, or otherwise copy or use any text, music, software, art, image, or other work protected by copyright law unless you have been expressly authorized by the copyright owner or are otherwise permitted by established copyright law.
It is McCrossen’s policy to terminate, in appropriate circumstances, the Services of customers who are repeat infringers. To submit a copyright-infringement notice under the Digital Millennium Copyright Act (DMCA), use the designated-agent contact form available through the McCrossen website so that complainants who do not hold a McCrossen account may submit notices. A valid notice must include the information required by 17 U.S.C. § 512(c)(3).
10. Other Requirements
- You must keep valid and current information on file with your domain-name registrar for any domain hosted on the McCrossen network.
- You may only use IP addresses assigned to you by McCrossen in connection with your Services.
- If McCrossen IP addresses assigned to your account are listed on an abuse database (such as Spamhaus), you will be in violation of this AUP, and McCrossen may take reasonable action to protect its IP addresses, including suspension or termination of your Services, regardless of whether the listing resulted from your actions.
- If you register a DNS record or zone on McCrossen-managed or operated DNS for a domain of which you are not the registrant or administrative contact according to the registrar’s WHOIS, McCrossen may, upon request from the registrant or administrative contact, modify, transfer, or delete such records or zones.
- You may not register for or use any Services under a false name, or use an invalid or unauthorized payment method in connection with any Services.
11. Service Level Agreement
No credit will be available under any McCrossen Service Level Agreement, including the Service Credits described in your Managed Hosting Agreement, for interruptions of service resulting from any violation of this AUP.
12. Enforcement and Modifications
McCrossen may investigate suspected violations of this AUP and may remove, block, suspend, quarantine, or disable access to content or Services that violate, or that we reasonably believe violate, this AUP, with or without notice as the circumstances warrant. Our failure to enforce any provision is not a waiver of our right to do so later. We may update this AUP from time to time; the current version is published on the McCrossen website. We will provide notice of material updates by email to your primary account contact or through the customer portal. Your continued use of the Services after such notice and the effective date of an update constitutes acceptance of the revised AUP.
13. Contact
Questions about this AUP may be submitted through a support ticket in the customer portal, or sent by certified mail to:
McCrossen Marketing
5900 Balcones Dr.
Suite 23133
Austin, Texas 78731
Website: https://mccrossenmarketing.com/portal
